General buying conditions of purchasing products offered in the trt-electronics.com web site. The
user agrees with the general buying conditions presented in this text, once he orders a product in the
If you are not sure which product is the best choice for you, feel free to contact us before ordering!
Price and Payment
The price for each product is shown in the shopping cart of the web site. The web site of TRT-
Electronics display the prices only in Euros. The price and conditions may change, but the user will
receive the price and conditions dated the moment of the order. This applies except when there is a
pricing error on the web site. In the event that a product is mistakenly listed at an incorrect price,
TRT-Electronics reserves the right to refuse or cancel any orders placed for product listed at the
TRT-Electronics should be notified of any order cancellations or changes in 4 hours after the order
has been placed. After this time the order is considered completed. During this period of
cancellation, the customer can cancel the order with no additional costs incurred.
After ordering a product from TRT-Electronics web site, the user will have to pay by:
- Direct Bank wire transfer
When ordering in the webshop you will see at the checkout what the shipping costs for your country
TRT-Electronics will verify that the payment has been made and then will send the product by the
indicated shipping service. All products in stock are delivered to you within approximately 3 - 10
working days depending on your location. We are not responsible for any delay because of customs
If due to any cause the shipping takes longer than indicated, TRT-Electronics will contact the
customer to notify them of this delay.
When a customer has made a purchase, TRT-Electronics will give him an invoice. In the invoice the
taxes and the shipping costs will be broken down. The invoice will be sent in the same package as the
All products offered by TRT-Electronics are warranted, as listed on the invoice, is covered by
warranty during the warranty period, against faulty materials or workmanship. When you receive
your package, make sure that the product has not been damaged during transport. After opening
check the products you got, and try them if they work properly. We sell only carefully manufactured
and tested equipment, but if you experience any problems contact us.
If a product sold by TRT-Electronics has a manufacturing fault or is broken during shipping, TRT-
Electronics will repair it with no extra charge, exchange it for a new one, or give a refund. The buyer
must inform by e-mail within 7 days of receiving the order that he wishes to return a product. We
will inform you about returning process.
If we've sent you a wrong item, a product which is not the same you ordered we will exchange it and
return postage will be at our expense. In this case contact us by email within 7 days.
TRT-Electronics provides a limited warranty to the TURTLE products against all defects in original
workmanship and material under normal use and service for 1 year from the date of purchase. If you
ever experience a problem with any goods purchased from TRT-Electronics, contact us immediately.
Within this 1 year period should your equipment prove to be defective for any reason (other than
those listed in the limitations section below) it will be repaired or replaced at TRT-Electronics´
discretion, free of charge, excluding shipping and handling charges. For inspection and repairing you
need to send your product to the authorized TRT-Electronics Service Department. We do not cover
the costs of any repairing you made by yourself or by a not authorized Service.
Repair or replacement will not renew or extend the original warranty period. This warranty is non-
transferable and applies to the original purchaser only. As a proof TRT-Electronics may ask for the
- Any flood or damage, for any reason, that is caused from flooding an O-ring sealed or water tight
area will not be covered under warranty.
- All paint finishing, cosmetic discoloration of surfaces or material stitching that is damaged through
customer use is not covered in the warranty.
- TRT-Electronics does not warranty any product for aesthetic finishes. Issues with surface finish that
do not affect function of the product are not covered under warranty.
- This warranty does not apply and may be rendered completely void in the event of accidental
damage, abuse, overcharging of battery, flooding due to neglect, tampering, lack of care and
maintenance, improper storage, or unauthorized service.
- This warranty specifically excludes cords, connectors or other conditions resulting from misuse and
- This warranty specifically excludes spare parts that are mounted or installed by the customer, like
LEDs, bulkhead connections, hot shoe, etc.
- This warranty becomes void if the equipment components are damaged by anything other than
normal photography use.
- Modifications or repair by anyone other than an authorized TRT-Electronics Service Department will
void the warranty.
- TRT-Electronics will not be liable for any damage caused by a faulty product.
If a product does not meet with your satisfaction for any reason, you are welcome to return it. You
must contact us by email to firstname.lastname@example.org of your desire to return your purchase within
14 days after the package has been received and it must be returned within 15 days. In case the
customer wish to exchange an item he should contact TRT-Electronics 14 days too upon delivery of
Returned items must be the same item in the same condition as originally shipped, the unit must be
unused and returned in the original packaging, including any accessories, manuals, and
TRT-Electronics has 7 days to examine and verify the returned unit has not been used in any way.
Refunds are for the final purchase price only. The shipping costs for the return will be for your own
account and are non-refundable. The same applies to the shipping costs of exchanged products.
No refunds or exchange of products and accessories that have been specifically manufactured and
customized according to the requirements of the customer. No refunds on spare parts. For your own
protection, we recommend that you send any returns by a postal/courier service that provides
insurance for the value of the goods, a dispatch certificate or document and a signed proof of
The package must be sent to this address:
Ordering outside the EU
Customers who order products from TRT-Electronics web site outside the European Union see the
prices without Value Added Tax (VAT) when they finalize their order. They pay only the net price but
the products can be subjected to local custom duties. It's the customer's responsibility to provide the
necessary information for the customs process. TRT-Electronics are not responsible for any extra
duties and fees.
In case of any problems you can contact TRT-Electronics anytime after the order. The company
provide inspection and repair service even after the warranty period. You need to send back the
product to the authorized TRT-Electronics Service.
All items send for repair during and after the warranty period should come with postage paid, and
there should be a description of the problems experienced. After inspection, the customer will be
informed of the cost of repairing for acceptance.
The contract will be interpreted, construed and enforced in all respects in accordance with the laws
TRT-Electronics will protect the information of personal details according to the law.
We are committed to answer all questions and complaints as soon as possible.
By purchasing any product you agree and understand that in no event will TRT-Electronics, its
distributors or retailers, be held liable for any personal injuries resulting from its operation, or any
other damage whether direct, indirect, incidental or consequential. TRT-Electronics will not be liable
for any loss, damages, or expenses including incidental or consequential damages directly or
indirectly arising from the sale or use of the product.